Frequently Asked Questions
This has only happened once, but the process is simple. On all accounts that are clearly marked yours, we will step aside and let you renew them one at a time until you're whole again. We stop marketing to them entirely, and after one year you should be back to the state where you started.
Unfortunately Swiftpage does not have a process for flipping back accounts to the previous reseller or record (ROR), so we must follow this manual process.
Nothing happens to your company, as you will continue to directly support and bill your customers as you did before. There is no legal change of status with your company, nor do you become an employee of Keystroke.
In fact, it is our goal to help you generate more service business through increased software sales to your contacts.
The only change is we bill your customers for software sales & renewals, and we pay you a commission on those completed sales. In this respect, it has the same employment implications if you let Swiftpage bill your customers direct, which is none.
To offset this drop in lead flow, we do give labour referrals to many of our partners, and often hire them outright to work with our customers. We've also assigned house accounts from designated territories to certain partners so that they can farm them for additional leads.
Yes, of course. We have provisions in the KPP contract that spell out referral commissions for support in both directions - when we support your customers and when you support ours.
The only thing we ask is that you advise your customers to call 1-833-ACT-BOLD for support while you're off, and tell them they'll need a support plan in place to get service. Support plans cost as littles as $175/account, and you'd get commission on those deals.
You are welcome to sell our add-ons for full margin if you wish, or sell other developers add-ons directly to your customers.
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* Select Partner designation refers to an Act! Consultant that sells Act! as their only CRM product.
Act! Certified Consultants (ACC) are an exclusive group of independent, trained, and authorized professionals who specialize in helping you implement Act! to run your business better. Members of the Keystroke Partner Programs are all independant Act! Certified Consultants, and bill separately for their services. Keystroke is in no way liable or responsible for any claims made to products or services provided by these third-party vendors. The Act! Certification is managed independently by Swiftpage.